Jessica Intake | Infinity Reach Media

Day 1 · about 25 minutes

Teach Jessica your business.

This is the only homework. Everything she knows comes from this form, so the more real your answers, the less she sounds like a chatbot. It saves in this browser as you type, so you can stop and come back.

Your seven-day clock starts when this lands, not when you paid. Take the time you need. If you'd rather talk it through, bring it to the kickoff call and we'll fill it in with you.

Section 1 of 8 Who you are

So we can set up your accounts and reach you when something needs a decision.

Your name

Business name

Mobile

Website

Section 2 of 8 What you sell

In the words your customers use, not your internal names. She has to recognize what someone means when they type it badly at 11pm.

Your services One per line. Write them the way a customer would say it.

Which one do you most want more of? She'll steer toward this when a lead is undecided.

Section 3 of 8 Pricing rules

The most important section on this form, and the one that stalls builds when it's skipped. She will never invent a number. She'll only say what you put here.

What she CAN quote outright Fixed prices she's allowed to say out loud.

What she can give a RANGE on Ballpark only, with the real number coming from a human.

What she must NEVER quote Anything custom, negotiated, or that has burned you before.

Section 4 of 8 Hours, area, and calendar

She answers at 3am. She just won't promise that you will.

Working hours

Service area

Days you're closed but leads still message What should she say then?

Which calendar does she book into?

Appointment length and buffer

Booking rules she must respect Slots she can never take, people who own certain days, anything that's caused a mess before.

Section 5 of 8 The questions you get every week

This single section decides how good she sounds. Answer them the way you'd answer them, not the way a brochure would.

Section 6 of 8 Who you don't want

She'll spot these and close them out politely instead of putting them on your calendar.

Leads that waste your day

Section 7 of 8 When she hands off to a human

She books and qualifies. Anything live, angry, or expensive goes to a person. We need to know who, and how fast.

Who takes the handoff

Their mobile

What must always reach a human, and how fast Angry customers and anyone who asks for a person always escalate. Add your own.

Section 8 of 8 How you sound

She learns your voice from real messages, not from a tone setting. Paste three texts you've actually sent a customer. Typos and all — that's the point.

Three real messages

Channels to turn on Pick what you want live. Text and web chat launch fastest.

Anything else she should know

Got it. The clock starts now.

Your build is underway. You'll hear from us on day two to approve account connections, and your test number lands on day five. Nothing goes live until you've tried to break her.

See what happens next →