1. Who This Policy Covers
This Privacy Policy explains how Infinity Reach Media ("we," "us," "our") collects, uses, and protects information when you visit infinityreachmedia.com, submit a form, take our Revenue Leak Scorecard, book a call, or engage our services. It applies to information we collect about you directly. It does not change the terms of any signed service agreement. Our Terms of Service govern the services themselves.
2. Information We Collect
2.1 Information you give us
- Contact details — name, email address, phone number, business name, and website when you submit a form, take the scorecard, or book a call.
- Business information — the answers you provide in our scorecard and calculators, such as lead volume, average job value, and response times, which we use to generate your report.
- Engagement information — the account access, brand materials, and business details you provide when you become a client.
2.2 Information collected automatically
- Usage data — pages viewed, referring URL, approximate location derived from IP address, device and browser type, and the dates and times of your visits.
- Advertising and analytics identifiers — cookies and similar technologies set by the providers described in Section 5.
We do not collect Social Security numbers, government identification numbers, or payment card numbers on this website. Payments, when applicable, are processed by our payment processor, and we never receive or store your full card details.
3. How We Use Your Information
- To respond to your inquiry, deliver your scorecard or report, and schedule calls
- To provide, operate, and improve the services you engage us for
- To send you marketing communications by email or text, where you have consented, and which you can opt out of at any time
- To measure the performance of our advertising and website, including which ads and pages lead to inquiries
- To produce aggregated, de-identified benchmarks about how local businesses perform. These benchmarks never identify you or your business individually.
- To comply with legal obligations and enforce our Terms of Service
4. Text Messaging and Consent
There are three ways you may opt in to receive text messages from Infinity Reach Media:
Online forms: When you provide your phone number and check the consent box on one of our forms, you agree to receive text messages from Infinity Reach Media about your inquiry, your scorecard results, and our services.
By texting us first: When you send a text message to a number we publish, such as (714) 924-3024 on our Jessica AI page, you agree to receive text replies from Infinity Reach Media about your inquiry in that conversation. The disclosure next to the number states this, along with message and data rates, message frequency, and how to reply STOP or HELP.
Verbally, when booking by phone: Infinity Reach Media operates AI-powered phone receptionist services on behalf of local businesses. When you call a participating business and book, reschedule, or cancel an appointment, the receptionist asks whether you would like to receive a text confirmation and appointment reminders at the number you provide, and discloses that message and data rates may apply and that you can reply STOP at any time. If you agree on the call (which may be recorded), you consent to receive transactional appointment messages only for that booking — a booking confirmation, appointment reminders, and reschedule or cancellation notices, sent by Infinity Reach Media on behalf of the business you called. No marketing or promotional messages are sent under this opt-in.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. All of the sharing categories described in Section 6 exclude text messaging originator opt-in data and consent; that information is not shared with any third parties.
7. Data We Handle for Clients
When you engage us as a client, you may provide customer or lead lists so our agents can contact them on your behalf. In that situation you are the controller of that data and we act as your service provider. We use it only to deliver your services, we do not sell it, and we do not use it to market our own business. Your lists remain your property and are returned or deleted at your written request when your engagement ends. You are responsible for having the legal right and consent to contact the individuals on any list you provide, as described in our Terms of Service.
8. Retention and Security
We keep personal information only as long as needed for the purposes described here, to meet legal and tax obligations, and to resolve disputes. Inquiry and scorecard data is generally retained for up to 24 months unless you ask us to delete it sooner. Client engagement records are retained for the length of the engagement plus the period required by law.
We use commercially reasonable safeguards to protect information, including access controls on the systems that hold client data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction or deletion of it, to opt out of marketing communications, and to opt out of the sale or sharing of personal information for targeted advertising.
California residents
Under the California Consumer Privacy Act as amended, you may request disclosure of the categories and specific pieces of personal information we have collected, request deletion or correction, and opt out of the sale or sharing of personal information. We do not sell personal information and we do not share it for cross-context behavioral advertising beyond the advertising measurement described in Section 5. We will not discriminate against you for exercising these rights. To make a request, email info@infinityreachmedia.com with the subject line "Privacy Request." We will verify your identity and respond within 45 days.
To stop marketing emails, use the unsubscribe link in any email. To stop text messages, reply STOP.
10. Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The current version is always posted on this page with the updated date shown above. Material changes will be communicated to active clients directly.
12. Contact Us
Questions or privacy requests: info@infinityreachmedia.com
Infinity Reach Media · Orange County, California