1. Acceptance of Terms
These Terms of Service ("Terms") govern your use of the website infinityreachmedia.com and any services provided by Infinity Reach Media ("we," "us," "our"). By engaging our services, submitting payment, or signing a service agreement, you ("Client," "you") agree to these Terms. If a signed service agreement between you and Infinity Reach Media conflicts with these Terms, the signed agreement controls. Our Privacy Policy explains how we handle personal information and is incorporated into these Terms by reference.
2. Our Services
Infinity Reach Media provides digital marketing services including social media management, online advertising, email and SMS marketing, funnel design, coaching programs, and done for you AI agent systems for lead response, customer reactivation, review generation, and content ("AI Agent Suite"). The specific services, deliverables, timelines, and fees for your engagement are defined in your proposal, invoice, or signed service agreement.
3. Fees and Payment
Fees are due as stated in your proposal or invoice. Setup fees are due before work begins. Monthly service fees are billed in advance and are due on the same calendar day each month. We accept payment through our designated payment processors. Late payments beyond 7 days may result in a pause of services, including deactivation of AI agents, until the account is current. Third party costs such as advertising spend, software subscriptions in your name, and SMS carrier fees are your responsibility and are not refundable by us.
4. Guarantees and Refund Policy
We stand behind our AI Agent Suite with three written guarantees. Each guarantee has specific conditions, listed below, that exist so we can honor these promises for every client. Refunds under this section are the exclusive remedies for the matters they cover.
4.1 The Live in 7 Guarantee
If your AI agents are not built, tested, and live within 7 calendar days of your onboarding call, your setup fee will be refunded in full. The 7 day period begins on the date of your completed onboarding call, provided you have supplied the required access and materials described in Section 5. Days during which we are waiting on required Client access, approvals, or materials pause the 7 day clock and resume when the item is received. Refunds under this guarantee are issued to the original payment method within 10 business days of a written request to yvette@infinityreachmedia.com.
4.2 The 60 Second Promise
We track your Speed to Lead agent's response times continuously. If the agent's average response time to new inbound leads exceeds 60 seconds across a full calendar month, your service fee for that month will be credited in full to your account, or refunded at your written request. This promise covers response time of the agent system itself. It does not cover delays caused by carrier filtering, platform outages of third party providers, leads submitted through channels not connected to the agent, or periods during which the Client has paused or disabled the agent or has unapproved messages pending beyond 24 hours.
4.3 The Leak Closed Guarantee
If the Reactivation Agent does not generate at least 10 booked appointments from your existing customer list within the first 90 days of the agent going live, we will continue running and optimizing your reactivation campaigns at no additional service fee until the 10th appointment is booked. This guarantee is conditioned on the following:
"Reactivation Agent" means the agent that contacts your existing customer, client, or lead list, whatever it is called in your proposal or on the page you arrived from, including the Rebooking Machine and the Book Reactivation Agent.
- Client provides a customer or lead list of at least 300 contacts with valid phone numbers before launch
- Client approves pending campaign messages within 24 hours of notification
- Client keeps calendar availability open for booking during the guarantee period
- The guarantee is measured in booked appointments, not revenue, closed sales, or attended appointments, since attendance and closing are outside our control
4.4 General Refund Terms
- Coaching programs, digital products, and completed one time projects such as funnel builds are non refundable once delivered, since the value is transferred at delivery. Where a written offer for a specific program includes its own guarantee, that written offer controls for that program.
- Monthly retainer services may be cancelled with 30 days written notice. Fees already paid for the current billing period are not refundable except as provided by the guarantees above.
- Refund requests must be submitted in writing to yvette@infinityreachmedia.com and will receive a response within 5 business days.
- Approved refunds are issued to the original payment method within 10 business days.
- Chargebacks filed without first requesting a refund through the process above are a breach of these Terms.
5. Client Responsibilities
Timelines and guarantees depend on your cooperation. You agree to provide, in a timely manner: access to required accounts and platforms, your customer or lead lists where applicable, brand materials, approvals of pending messages and content within 24 hours of notification, and accurate business information. You are responsible for the accuracy and lawful use of any contact list you provide, including having the necessary consent to contact those individuals by text, email, or phone under applicable laws such as the TCPA and CAN-SPAM. You retain final approval over messages sent on your behalf while approval mode is enabled, and you are responsible for compliance requirements specific to your industry, including insurance and financial services regulations.
6. Results Disclaimer
Except for the specific written guarantees in Section 4, we do not guarantee any particular business outcome, including revenue, closed sales, advertising performance, follower growth, or search rankings. Marketing results depend on factors outside our control, including your offer, pricing, sales process, market conditions, and platform algorithms. Testimonials and case studies on our website reflect individual experiences and are not a promise of similar results.
7. Intellectual Property
Upon full payment, you own the final deliverables created specifically for you, such as funnel copy, content, and creative assets. We retain ownership of our frameworks, systems, templates, prompts, agent configurations, and methodologies, including the I.N.C.O.M.E. Prompt-to-Profit System, and grant you a license to use them within your business for as long as your engagement or the applicable license remains active. You may not resell, share, or reproduce our frameworks, systems, or program materials.
8. Confidentiality and Data
We treat your business information, customer lists, and account credentials as confidential and use them only to deliver your services. We do not sell your data or your customers' data. Customer lists you provide remain your property and are returned or deleted at your written request upon termination. Our website and services may use third party processors for payments, scheduling, messaging, and analytics, each governed by their own privacy terms. Full detail, including text messaging consent and your privacy rights, is in our Privacy Policy.
9. Termination
Either party may terminate a monthly engagement with 30 days written notice. We may suspend or terminate services immediately for non payment, abusive conduct toward our team, unlawful use of the services, or use of contact lists without proper consent. Upon termination, agents and automations we operate for you are deactivated, and any amounts owed for services rendered become immediately due.
10. Limitation of Liability
To the maximum extent permitted by law, Infinity Reach Media's total liability arising out of or related to the services shall not exceed the amounts paid by you to us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for losses caused by third party platforms, carriers, or advertising networks. Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Governing Law
These Terms are governed by the laws of the State of California. Any dispute shall be resolved in the state or federal courts located in Orange County, California, and the parties consent to that venue. Before filing any claim, the parties agree to attempt in good faith to resolve the dispute informally for 30 days.
12. Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with the updated date shown above. Material changes affecting active engagements will be communicated to you directly. Continued use of the services after changes take effect constitutes acceptance.
13. Contact
Questions about these Terms or refund requests: yvette@infinityreachmedia.com
Infinity Reach Media · Orange County, California